Case Studies

Case Studies

We have helped a wide range of clients over the last 15 years and reasons as to the whys and wherefores of the loss of their data. To that end we have a broad knowledge of problems relating to data recovery as our case studies show.
Case Studies

Case Study 1:

iMac 2013 version Power Issues

Issue

Client had an Apple iMac that died suddenly one day without warning. The iMac had been working fine without any problems for the previous 8 months. When client turned on the iMac a light would illuminate for a few seconds on front of iMac and then system would power down. It continues to do this and will not start up. Client brought the iMac to Apple Store but they only offered to replace hard drive. Data needed from the iMac included family photographs and some Autocad drawings needed for work.

Our Solution

We diagnosed that the iMac hard drive had Malware viruses. The malware caused corruption to the operating system files and hence the iMac would not boot up correctly. We imaged hard drive sector by sector and then ran a custom removal malware tool to remove any infected files. One of the client’s critical Autocad files was infected by malware, we successfully removed corruption from this file so that client got a working version of the Autocad file.

* If you have been hit with a Malware virus, we can recover your data.

Case Study 2:

Buffalo DriveStation Firmware Failure

Issue

Client has a Buffalo DriveStation that is connected on their work network. The Buffalo DriveStation is used to store Autocad drawings in the Architect office. One day it was working fine and then it dropped of the network. The light on the front of the Buffalo DriveStation is still showing but it stops flickering after a few minutes and then becomes a constant blue light. When client goes into the network on my computer and try to click on the Buffalo DriveStation it states that “Linux Cannot Mount Disk”. Client has changed power cables and USB cables but did not change anything.

Our Solution

We diagnosed that the Buffalo DriveStation hard dive had a firmnware failure. The firmware on the hard drive had become corrupted, so we updated the firmware on the Buffalo DriveStation and got the system to be recognised. We then extracted the data and backed up the data.

* If you have an external hard drive that has had a firmware failure we can recover the data for you.

Case Study 3:

Dell Powedge 1600 Server – SQL Recovery

Issue

Dell Poweredge server unning windows 2010 server and consists of 5 disks in a raid 5 array. The system was working fine until the firmware was upgraded on the raid array by the IT support company that looks after the raid sever. Ther server is now giving a lot of errors on boot and the data files that resided on the 2nd volume have disappeared. The 1st volume with windows server located on it is fine. Client required a SQL Database from the 2nd volume.

Our Solution

We got ther client to remove the 5 disks in the server and sent a courier to collect the disks. We examined the disks and found that all disks had millions of bad sector issues on them. We have hardware sector imaging machines that can force read of bad sectors from hard drives. We imaged all 5 disks over 48 hours and processed the system for a full recovery of the SQL database the client needed.

* If you have Microosft SQL problem call us first as we have SQL and Oracle data recovery engineers.

Why Choose Nottingham Data Recovery?

  • Fixed pricing on recovery (You know what you are paying - no nasty surprises).
  • Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
  • Memory card chip reading services (1st in the UK to offer this service).
  • Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
  • Our offices are 100% UK based and we never outsource any recovery work.
  • Strict Non-disclosure privacy and security is 100% guaranteed.