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Client Emails – Maxtor Hard Disk Recovery Issues

Maxtor MaXLine Plus II 250GB UDMA/133 7200RPM 8MB
My one year only Acer Aspire notebook began to be very sluggish last night. Though it did not crash, it was really running super slow so I contacted tech support to give me a hand. The tech guy on the other line told me to run hard drive diagnostics before searching for possible malware or spyware. After I ran chkdsk and hardware scans, the hard drive failed and returned with a Return Code 7. I am not an expert so I don’t know what that means. I told the tech guy about this but all he said is that he is sorry that the diagnostic didn’t work out and that they will just be sending me with a brand new hard drive. Thing is, is there a way that could first get the data I stored in my old hard drive? I don’t have backups for those so I need the data recovered.

Maxtor OneTouch 4 500GB USB 2.0 External Hard Drive
Help, I would appreciate any advice on this. So, I have a Maxtor external hard drive for about a couple of months now. I use it on my Windows 7 PC on a Dell computer. Everything is working flawlessly until one day when I opened my computer with the hard drive plugged in already that the computer didn’t detect it. A warning message is simply shown saying that I need to reformat the hard drive in order to use it properly, which I don’t want to do since I have important documents saved on it. In some cases, it just says that I need to scan for errors, which I do but is unsuccessful in finding any problems. I also check for possible bad sectors but I haven’t found any. Whenever I try to safely remove it with the computer open, it says that I can’t because it is still in use even if I am not really using it. I make sure of this but still I cannot safely remove it. In other cases that the drive shows on my computer, I click on it but it says the drive is not accessible because of corrupted files. When I checked its properties, it says it is RAW though I am sure it was NTFS before?