Your files · this lab
Privacy. Plain words up here, the formal wording underneath.
Short version: we ask only for the details a recovery job genuinely needs, and nothing beyond them. Whatever is stored on your media is seen by the engineer running the case and stops there; nobody else in the building sees it. We do not sell it, we do not share it, and it is not used to market to you. Any copy we make is securely wiped once your files have been back with you for thirty days. Detail follows.
About us. Our trading name is Nottingham Data Recovery; the company is Easy Data Recovery Ltd, number NI625698 on the Northern Ireland register, with ICO registration ZC173784. Anything about data protection goes to the address parcels use: Manchester Data Recovery, Peter House, Oxford Street, Manchester, M1 5AN. Or ring 0115 8220606. Last updated 19 August 2026.
Everything held about you, item by item
What an enquiry leaves behind. When you ring or fill in the form, four items go on file: your name, an email address, a phone number to reach you on, and your own description of what the device is doing. Without any one of these, we cannot reply to you, assess your media, quote the work or send it back. Before a contract exists, we hold them to take the steps you asked for; afterwards, to perform that contract.
The case file. Against your reference sit emails and phone calls, the quotation as written, whatever you said in approving it, and the postage trail both ways. This is how we run each job day to day, and it is also what gets inspected when accounts and statutory returns are examined. There are two lawful bases: performing the contract, and legal obligation.
The contents of your media. Recovery can only be carried out if an engineer handles your files, and that handling is the service itself. Nothing else is done beyond it. No folder browsing, no opening a disk out of curiosity, and whatever is recovered from your media goes to you and to no one else. Performance of the contract is the lawful basis. Sensitive personal material that turns up during a job is treated like every other sector on the disk: recovered, not examined further, and not kept any longer.
Things that never happen here
- Nobody keeps a mailing list here, no newsletter goes anywhere, and none of the personal data you give us is bought or sold.
- Nothing on this site is set up for advertising, and nothing follows you from site to site. Once you leave our website, we record nothing about where you went; that is not our business.
- Everything stays in Britain. No part of the work is subcontracted and nothing goes overseas; your media, and every copy made from it, remains in our own lab.
Who else comes near it
A short list, holding only those without whom the job cannot be done. Our hosting provider, Hostinger, hosts the website and provides the mailbox that the contact form feeds. The courier carries the parcel and sees only the shipping label. Our accountants receive invoices but never your files. Each of them is bound by a contract to that single purpose. Your details reach a public authority only where the law compels it.
How long anything stays here
Thirty days is how long the copies made during a job are kept in access-controlled storage, which is long enough for a second pass if you want one; after that they are securely erased. Your recovered data is returned to you before any of that. If a device is left unpaid or uncollected past that window, our Terms cover what happens next. Enquiry and case paperwork is kept longer, six years, because tax, legal and warranty obligations require it, and is securely disposed of afterwards.
Rights you can call on
Nothing in this policy affects the protections the law gives you. You are entitled to make a subject access request to see the data we hold about you. You can also ask us to correct, delete, restrict or transfer that data, or object to its use. Ring us or write to the address above; we must reply within one calendar month. If our answer does not settle matters, you can complain to the Information Commissioner, whose route is ico.org.uk, although a second word with us is usually faster.
While your device is with us
Booking in gives your device a unique case reference, which stays with it until the parcel leaves again. In the meantime it is held in access-controlled storage, and only the engineers working on the case handle it. Recovered data always goes home on fresh media, never on the drive it came off, and our copies are dealt with as the schedule above sets out. If anything ever happened that put your rights at risk, you would hear from us in plain words without delay, and so would the ICO, within 72 hours.
Next: Terms & Conditions (PDF) · Contact us.