The lab · how to reach us
Talk to the bench, or set it out below.
We need two important pieces of information: what is happening to the device now, and what data was stored on it. An engineer replies within one working day, usually a good deal sooner. Prefer speaking to typing? We do not use a call centre: the phone rings at the bench, and there is nobody between you and whoever does the work.
Ask an engineer and the first look is free
0115 8220606
Tell us what has gone wrong.
Getting it into the post.
Peter House
Oxford Street
Manchester
M1 5AN
The paperwork, published in full.
Every job gets the same published paperwork: Terms & Conditions (PDF) · Privacy policy. Your agreement is with Easy Data Recovery Ltd (company NI625698, a Northern Ireland registration, ICO ZC173784), trading on this site as Nottingham Data Recovery.
What people ask before anything else.
Where should the parcel be sent?
One name goes on your shipping label: Manchester Data Recovery. Below it: Peter House, Oxford Street, Manchester, M1 5AN. Reception in the building knows it only by that name, so a package labelled Nottingham Data Recovery can be handed back at reception. Once you have your quote, post it tracked and insured. However your job turns out, your drive goes onto a bench the day it arrives, and we pay for the return trip.
Can I drop it off in person?
You can, though we find most people would rather post their items than visit. Nottingham has no counter. Please get your quote first; anything handed over in person goes in at the intake lab (Peter House, Oxford Street, M1 5AN), Monday to Friday, 9am to 5:30pm. No appointment needed.
Is an email enough on its own?
A completed form beats an email address: it carries enough detail for a case to be opened at the support desk straight away. If you would rather speak than email, 0115 8220606 reaches a staffed desk Monday to Friday, 9am to 5:30pm.
What should go in the box with it?
There are three things to include: the drive itself; the shipping form, filled in and printed; and any parts that have come away from the drive, such as screws or leads. If the volume is encrypted, the password or recovery key goes on the shipping form. External drives travel in their enclosures with their cables and power supplies; for anything else, the mains adaptor stays where it is unless an engineer asks for it.
No chargeable work begins until you agree.
The look is free of charge. Before any chargeable work begins on your drive, one figure arrives in writing. And your drive is treated as what it usually turns out to be: the only remaining copy of the data.