The level of service and attention to detail has been spectacular! My external hard drive where I kept my entire electronic life crashed, but you were able to fully recover all my data.
Ian Mc Murray · LincolnNDR / What customers said
Customer reviews · printed as written
Seven jobs, written up by the people they happened to.
The seven customer accounts below were written by the customers themselves, not by us. Between them: photographs recovered after the Mac Store passed a name along, documents returned at a price the owner could meet, a wedding job on an SD card, and a disk taken out of a notebook during the last term of a degree. Their spelling and wording have not been edited; everything is left as it was typed.
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I am so grateful for the top-notch customer service provided by your company! I knew I had to bite the bullet and pay for a professional data recovery company to recover my files but money well spent.
Derek Kelly · Newark-on-TrentThank you again for your help. I am very pleased with what you were able to recover for me.
Brian Dyson · MansfieldI was devastated when my portable hard drive quit working. I had so much important information on it and I thought it was lost forever. Thank you a million times for saving my life (I mean my data!).
Joan Naysmith · GranthamThank you so much! I am excited to see the results on the backup drive. I shall be giving your company information to my local retail camera shop. Thanks again!
Dan Piper · BeestonA great job from a very professional and polite company. Highly recommended.
Thomas Buckland · DerbyYou guys rock! There is nothing else that comes to mind. Superb customer service from start to finish!
Craig Scott · MatlockWhat comes up again and again.
Patterns across the seven
- Three of the seven say what the hardware was, and all three named the same kind of device: an external hard drive, a portable hard drive and a backup drive. Each is a disk that lives outside the computer and is plugged in only when needed, and each has a page of its own here. The remaining four describe what was on the disk and never mention what it was sitting on.
- Seven different towns, one customer per town: Lincoln, Newark-on-Trent, Mansfield, Grantham, Beeston, Derby and Matlock, printed exactly as each person gave it. Each of these towns sits in the counties we work for, and every one of those parcels arrived by post.
- No one counts the days: not one of the seven mentions how long it took, and the live site published neither a date nor a star rating against any of them. So none is shown here. Making one up would be the easiest thing to do on this page, and the most dishonest.
- Cost comes up once: a customer from Newark-on-Trent who bit the bullet and paid for a professional, and thought it was money well spent afterwards. No one else mentions cost at all.
- What was riding on it, in their own words: an entire electronic life on one external; so much important information that its owner in Grantham had given it up for good; a backup drive whose owner in Beeston meant to pass our details to his camera shop. Spectacular, devastated and grateful are their words, not ours.
Simply put: not one word of this was written here. None of it was bought, none was staged against a stock photograph, and none went through the tidying a review website would apply. That is why one customer's surname is set as Mc Murray with a space in it, another's sentence simply stops after but money well spent, and a third puts an exclamation mark inside the bracket and the full stop outside it. It all stays as typed. When your own job ends, you will get the same request and nothing else: two or three honest sentences, and your town if you don't mind giving it.
The eighth one is still unwritten.
No charge for the look, one price in writing that stays put, and a job that runs the way those seven set it out.