LE1 to LE9, LE18 and LE19 · Leicester
Data recovery for Leicester. A calibration run and a season of grading files; neither can be produced twice.
Two industries at opposite ends of this city have the same problem. Space Park Leicester is a research and innovation hub of around £100m, officially opened by Tim Peake on 14 March 2022, on Corporation Road in Belgrave beside the National Space Centre and the Soar. Among the names on the doors are the Satellite Applications Catapult, Open Cosmos, CGI, EarthSense and the National Centre for Earth Observation, along with a university whose equipment has been operating continuously in space since 1967. All of that work produces instrument calibration runs, thermal-vacuum and vibration test logs, Earth-observation raster archives and one-off qualification records for hardware that exists once. Across town, the local skills partnership's World of Work Guide puts textiles and fashion at 9,092 people employed, 665 per cent above the national average: the densest garment cluster in Britain, under real commercial pressure, and full of small firms where the pattern library, the grading files and the CAD markers sit on one PC in an office above the production floor. Neither a calibration campaign nor a season of markers can be shot again. Round both sit Next's head office at Enderby, the Walkers factory district at Beaumont Leys, 44,253 people in logistics on the same guide's figures, two universities, and a creative sector holding 43 per cent of the region's creative businesses. No counter in Leicester, no driver. A quote first, then tracked post to the intake lab in Manchester, a free examination the day it lands, and one written figure before any chargeable work.
Ask an engineer and the first look is free
0115 8220606
What arrives from Leicester.
Not yours? Open the fault finder →| What is happening | What brings it in | What that means for you |
|---|---|---|
| A laptop that will not get past the maker's logo | Three years of results, and no second copy anywhere | Keep it switched off, get a quote, and post the drive on its own |
| An instrument PC that will not finish starting | Validated acquisition software nobody dares patch, output written locally | Get a quote, send the drive on its own and leave the instrument where it is |
| A pattern-room PC that has begun clicking | The grading files, markers and spec sheets are all on this machine | Off at the socket; get a quote and post the drive alone |
| A NAS that the team bought without telling the IT department | Set up when it arrived and not examined since | Get a quote, then send the disks labelled by bay, or the whole NAS if they won't come out |
| A distribution server that stopped in the middle of a rebuild | Stock, despatch and consignment records all sit behind it | Cut the power to the server, label the disks by bay, get a quote, then post them without the chassis |
Before the parcel leaves Leicester.
What Leicester asks.
Is there anywhere in Leicester to hand a drive in?
There isn't, and there is nowhere in Nottingham either. The imaging equipment, the donor stock and the bench all sit in the intake lab in Manchester, so the drive travels rather than you. Its address is printed on the shipping form. Contact us for a quote first; once you have it, send it by tracked, insured post. We open it on arrival and assess it at no cost, and we cover the postage back.
How quickly does a drive posted from LE3 come back?
Get a quote from us, then send it by tracked post on a weekday, and an engineer will normally have it the next working morning. There is no charge for that examination, and what comes out of it is one price, in writing. Most file-system and deleted-file jobs are finished within two working days. Mechanical faults may take longer, because donor parts have to be sourced and matched. Which sort you have is established at the outset.
An instrument PC has stopped and the results are on it. What now?
Take the power off and go no further. Repair utilities do damage, and a reinstall over a failing disk can finish it off. First a read-only image is taken; the recovery is then worked from that image, and your disk comes back to you untouched. If a deadline hangs on particular files, tell us which ones and we will pull those out ahead of the rest.
How does a NAS get to you from an office in LE19?
Before touching it, ring 0115 8220606 for a quote. If the disks come out of the NAS, label each one with its bay number as you remove it; if they do not, send the whole NAS. For servers and RAID sets, follow the same procedure: pull the disks and write the bay on each, so the order is not guessed at later. Include the member that dropped out first, send the drives bare, and make sure nothing is rebuilding before the box leaves.
Happening to yours in Leicester? Begin here.
Next door to Leicester, on the same terms
Post it from Leicester and the work starts when it lands.
Take the power off and leave it alone. Call 0115 8220606 or use our quote form. What was it doing when it stopped? That often tells us more than anything else you can give us. Examination is free, the price comes in writing, and nothing chargeable happens until you say so.